Shipping Information

Thank you for shopping with HooDoo2. Following are the Terms and Conditions that constitute our Shipping Policy.

Please note, we are not responsible for delays to your delivery due to the current COVID-19 situation and we will not refund any deliveries that are delayed due to this.

Shipment processing time

All orders within Kuwait are processed and delivered the following day except:

  • Orders placed on Thursday will be delivered on Saturday
  • Orders placed on Friday will be processed on Saturday and delivered on Sunday

We will endeavour to deliver all orders made before 2pm by the next day. We are unable to book specific time slots for delivery. Our deliveries will be made from 9am until 6pm.

Please note that during periods of extreme weather or heavy traffic, our courier may be delayed/affected, and this is out of our control. 

If we are experiencing a high volume of orders, shipments may be delayed, in this case please allow additional time for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. All charges reflect individual charges from the courier that you have selected:

Shipment method

Estimated delivery time

Shipment cost

Local Courier within Kuwait

 Next day

 2.000KD

 DHL delivery Zone 1

 4-7 days 

 3.600KD

 DHL delivery Zone 2 

 4-7 days 

 4.500KD

 

Zone 1

  • United Emirates
  • Qatar
  • Bahrain
  • Oman


Zone 2

  • Lebanon
  • Saudi Arabia
  • Egypt
  • Jordan


All prices for delivery outside of Kuwait are governed by DHL. Prices are passed on to you the customer, we do not make any profit from standard postal charges. 

Likewise, in Kuwait, all delivery fees are handed to our delivery team, we do not profit from local deliveries.

Delivery Process within Kuwait

What packaging will my HooDoo2 order arrive in?

Our bags will arrive in cardboard boxes to ensure bag items are well protected and will arrive in pristine condition to your address. Other items will be delivered in either boxes or bags depending on the size of the product. However, we will make sure all items arrive in a timely and professional manner.

What do I do if any of the contents of the box are damaged?

All contents are carefully packed and will be photographed by our driver showing it has arrived at your door. If your contents have been damaged in transit, please take a photograph and email us at hello@hoodoo2.com. We can then notify you of the process for damaged bags in transit.

We do require a signature on delivery from an adult (over 18 years) in the household for proof of delivery.

Do you deliver worldwide?

We deliver to GCC countries in DHL Zones 1 & 2. There will be additional shipping charges for countries outside of Kuwait. Cost will be dependent on shipping location and will be calculated at checkout.

For any orders to be shipped outside of Kuwait, we will be guided by the delivery times given by the courier company. Details of delivery times and charges will be clarified at checkout.